Refund Policy

1. Digital Purchases and Refunds

This policy covers eBooks, subscriptions, digital guides, source code and other downloadable materials. We do not offer a general voluntary money-back guarantee. This does not restrict any refund, withdrawal or other remedy required by law.

Providing a download link or completing a purchase does not, by itself, establish that your statutory rights have been waived. Requests are assessed under the applicable legal requirements, not a blanket "all sales final" rule.

2. Withdrawal Rights and Immediate Access

EU consumers generally have a 14-day statutory withdrawal period for distance contracts, subject to applicable law. Special rules may apply to digital content and services. An exception for digital content is not automatic: it requires all applicable legal conditions, including prior express consent to beginning supply, an express acknowledgment of the loss of withdrawal rights and the required contract confirmation.

• We do not assume a waiver merely from payment, purchase, acceptance of general terms or downloading a file.
• The new subscription checkout separately records express consent to early supply and acknowledgment of loss of the digital-content withdrawal right when downloading begins. We provide a confirmation copy by email. Older records without that acknowledgment are not backfilled or treated as consent.
• Mandatory remedies for defective or non-conforming content are preserved regardless of immediate access.

To exercise a right of withdrawal, send a clear statement that you wish to withdraw through our Contact Page or email support@dargslan.com. Include enough information to identify the purchase or subscription. Where withdrawal applies, we will handle reimbursement within the statutory timeframe and by the legally required method. Any legally permitted amount for service already provided will be assessed only where the applicable requirements have been met.

3. Pre-Purchase Recommendations

To help choose the right product, we recommend that you:

• Read the complete product description before purchasing
• Review the table of contents if available on the product page
• Check system requirements and file formats (PDF, EPUB) for compatibility
• Download any free samples if provided
• Contact us with questions before making a purchase if you are unsure
• Verify your email address is correct for delivery of download links

4. Delivery Problems, Defects and Incorrect Charges

Please contact us if content is not delivered, cannot be accessed as described, is defective or does not conform to the contract. Your statutory remedies may include bringing content into conformity, a price reduction or termination and reimbursement, as applicable.

• Technical Delivery Failure: Report missing links, unavailable files or access problems so we can investigate and provide the remedy required by law.
• Duplicate Charge: If you were incorrectly charged multiple times for the same product (verified through our payment system)
• Unauthorized Transaction: Report suspected unauthorized payment to us and your payment provider promptly.

Mandatory remedies are not discretionary. Where a monetary refund is required by law, store credit or a replacement will not be imposed instead.

5. Subscription Cancellation and Renewal

Monthly subscriptions cost €12.99 and renew automatically each month. Annual subscriptions cost €99 paid upfront and renew automatically each year. The €8.25 monthly equivalent for the annual plan is not monthly billing. Applicable taxes are included.

To stop future renewals, open subscription management from your account, continue to the Stripe billing portal and complete and confirm cancellation there. Opening the portal is not enough. Access continues until the end of your paid period, subject to the plan limits.

Cancellation of future renewals does not itself refund the current paid period and is not a withdrawal request. To request withdrawal or a refund, contact us separately. Statutory rights remain unaffected; we do not promise a voluntary prorated refund or money-back guarantee.

• Both plans allow up to 10 distinct books per calendar month. Quotas reset on the 1st with no rollover; an annual book total is not guaranteed.
• There is a daily limit of 30 download events, including repeats. A repeat selection in the same month does not consume another distinct-book selection, but does count as a download event.
• Only available PDF and/or EPUB formats are included; separately priced extras are excluded.
• You may retain downloaded copies for personal use after cancellation, but further subscription downloads require an active subscription. Retaining copies does not grant perpetual download access or redistribution rights.

6. Chargebacks and Disputes

If you have a payment concern, you may contact us for assistance. This does not restrict your rights to contact your payment provider or use available dispute procedures.

• We maintain detailed records of all transactions, download access, and customer communications
• We may provide relevant transaction records to the payment provider to investigate a dispute.
• Good-faith exercise of consumer or payment rights is not treated as fraud.

You can reach us at support@dargslan.com.

7. Gift Cards

Gift cards purchased on Dargslan are:

• Subject to applicable statutory withdrawal and refund rights
• Non-transferable for cash value
• Balances do not expire
• Subject to our Terms of Service

8. Bundles and Packages

For bundle or package purchases:

• Statutory withdrawal and remedies for non-conforming content remain available.
• The entire bundle is considered a single purchase
• Accessing an item does not automatically waive rights concerning the bundle or other items.

9. Modifications to This Policy

We may update this policy for future purchases. The policy in effect at the time of your purchase applies to that transaction, subject always to mandatory law. Changes affecting ongoing subscriptions will be notified in advance and will not retroactively remove rights for a paid period.

10. Contact Information

If you have questions about this policy or need to report a technical delivery issue:

• Email: support@dargslan.com
• Contact Form: Contact Page

Please include your order number and a detailed description of your issue. We aim to respond within 24-48 business hours.

11. Relationship to the Terms of Service

Read this policy together with our Terms of Service. For subscription checkout:

1. You actively accept the selected plan's recurring price, download limits and cancellation process.
2. You separately consent to early supply and acknowledge the digital-content withdrawal exception when downloading begins, subject to the legal requirements and confirmation.
3. The acknowledgment does not remove remedies for defects, incorrect charges or the ability to cancel future subscription renewals.